Frequently Asked Questions
Please check the FAQ’s before sending a message.
All orders are shipped within 2-3 working days (please contact us if you need it faster).
All items are shipped second class with Royal Mail as standard (please contact us if you need it faster).
Everything is wrapped securely to prevent any damage in transit. We use recycled boxes and biodegradable bubble wrap, both manufactured in the UK.
International orders are shipped via Airmail & are also shipped within 2-3 working days (please contact us if you need it faster).
We offer FREE UK SHIPPING ON ALL ITEMS
And FREE INTERNATIONAL SHIPPING ON ORDERS OVER £75
International Shipping Costs
Greetings Cards: £1.50 (+ 50p for each additional item)
Prints: £4 (+ £2 for each additional item)
Framed Prints & Mugs: £10 (+ £5 for each additional item)
If for whatever reason you are not 100% happy with your package you have 14 days to return it, undamaged and packaging intact. Please email katy (at) eastern-promise.com with 'return' in the header for more information on how to go about this.
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We’re open Monday – Friday
9 a.m. – 6 p.m. GMT
All images ©Eastern Promise 2015-16
No reproduction without express permission