FAQ’s

Below are a number of Frequently Asked Questions. If they don’t give you the answer you’re looking for then please get in touch by emailing katy (at) eastern-promise.com or by filling out the contact form below.

FAQ's

All orders are shipped within 2-3 working days (please contact us if you need it faster).

All items are shipped second class with Royal Mail as standard (please contact us if you need it faster).

Everything is wrapped securely to prevent any damage in transit. We use recycled boxes and biodegradable bubble wrap, both manufactured in the UK.

International orders are shipped via Airmail & are also shipped within 2-3 working days (please contact us if you need it faster).

We offer FREE UK SHIPPING ON ALL ITEMS

And FREE INTERNATIONAL SHIPPING ON ORDERS OVER £75

International Shipping Costs

Greetings Cards: £1.50 (+ 50p for each additional item)

Prints: £4 (+ £2 for each additional item)

Framed Prints & Mugs: £10 (+ £5 for each additional item)

If for whatever reason you are not 100% happy with your package you have 14 days to return it, undamaged and packaging intact. Please email katy (at) eastern-promise.com with 'return' in the header for more information on how to go about this.

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